NordVPN is a personal virtual private network (VPN) service provider based in Panama. The reason why NordVPN decided to headquarter in Panama is simple: the Central American country bordered by Costa Rica to the west, Colombia to the southeast, the Caribbean Sea to the north, and the Pacific Ocean to the south has no mandatory data retention laws and does not participate in the Five Eyes or Fourteen Eyes alliances.

NordVPN’s parent company, Tefincom & Co., S.A., has close business ties with Tesonet, which it used as a local partner before it established an official Lithuanian subsidiary. Because of the close business ties with Tesonet, several NordVPN users were led to believe in the past that NordVPN isn’t saying the whole truth about its location, but those suspicions turned out to be wrong.

According to an independent audit from PriceWaterhouseCoopers, which is a global network of firms delivering world-class assurance, tax, and consulting services for businesses, NordVPN adheres to its strict data privacy policies and doesn’t keep any logs of its data. If the company wasn’t really located in Panama, it would have to obey various data retention laws and privacy regulations, which the audit would certainly point out and the media would notice.

NordVPN is a very good VPN service, but there’s a chance that it won’t meet your unique needs and preferences. Fortunately, all new NordVPN customers get a 30-day money-back guarantee that gives them the right to request a full refund and get their money back—no questions asked.

To cancel your NordVPN subscription:

• • Go to https://nordvpn.com/ and log in with your username and password.

• • Visit the account settings page.

• • Click on My Account and then click on Payments.

• • Select Cancel Subscription located on the bottom of the page.

• • You will be asked to enter in the reason for your cancellation request, but you can simply write that you’re no longer interested in the service.

• • Select Continue again and click on Cancel My Subscription to confirm.

If you request a refund within 30 days from your initial purchase, you will be refunded the full amount. If you request a refund after the 30-day money-back guarantee period, your refund request will be processed in accordance with NordVPN’s terms of service. If you have a good reason to request a refund, you can be sure that NordVPN will honor your request and respond in the most professional manner possible. After all, customer service is one of the strong suits of this popular provider of VPN services.

If you want to set up NordVPN on router, then you will need a NordVPN subscription and the IP address of a NordVPN server. Because NordVPN stopped supporting the PPTP and L2TP/IPSEC VPN protocols, you will also need a router with OpenVPN support.

The good news is that many modern routers support OpenVPN right out of the box. Even if your router doesn’t, you might still be able to add OpenVPN support by installing third-party firmware like DD-WRT, OpenWrt, or Tomato.

With all the prerequisites taken care of, this is what you need to do to set up NordVPN on your router:

• • Go to the router admin section and log in.

• • Find VPN settings.

• • Create a new VPN connection and enter the IP address of the NordVPN server you want to connect to along with your username and password.

If you’re using OpenWrt, follow these instructions instead:

• • Access your router and download the OpenVPN package.

• • Download the LuCI WebUI interface.

• • Download the LuCI WebUI OpenVPN configuration plugin.

• • Access the LuCI WebGUI on your browser and set up a VPN connection.

• • Get a NordVPN configuration file: https://nordvpn.com/servers/tools/

• • Upload it to your router and use it to create a new VPN connection.

Alternatively, you could install the NordVPN on your devices and use it to establish a secure VPN connection to any of NordVPN’s thousands secure servers.